API - Application Programming Interface

An interface that lets developers access functions of a hardware or software platform. An API allows an application to make requests of the operating system or of another application.

BI - Business Intelligence

BPM - Business Process Management

Area of BI

CAD - Computer-Aided Design

CRM - Customer Relationship Management

CSR - Customer Support Representative

DBMS - DataBase Management System

Software that controls the organization, storage, retrieval, security and integrity of data in a database

EA - Enterprise Application

A software application hosted on a server which simultaneously provides services to a large number of users, typically over a computer network

ECM - Enterprise Content Management

Capturing, managing, storing, and delivering content and documents pertaining to a company's organizational processes

EDM - Enterprise Document Management

See ECM

EFQM - European Foundation for Quality Management

EP - Enterprise Portal

A secure web portal for use within an organization to allow employees and partners to search and access corporate information. Features may include personalization, search, collaboration, content management.

ERP - Enterprise Resource Planning

Multi-module application software that helps manage diverse aspects of a business, which may include product planning, accounting, inventories, suppliers, customer service, and orders. Allows different departments to share information and communicate with each other.

ES - Enterprise Search

A search engine that indexes and searches content securely within a corporate Intranet.

ESP - Enterprise Search Platform

Product of Fast Search & Transfer